apple and the worst customer support, ever
Yesterday I noticed my macbook battery (model no: A1185) had started to swell. This was troubling as it was performing well and only a month or so ago I tested it using coconutBattery and found it to be working perfectly.
When I called Apple support today I was shocked and quite angry to find out that not only would they not be replacing my battery, despite it having only had 34 power cycles, but that two of their support staff told me that the swelling battery was a "safety feature" and the batteries could not explode. After an hour or so on the phone I decided to call it quits and just email a complaint to their customer services dept. This is the first time I have ever had to call Apple support, despite having owned Apple products for seven years or so. All I can say is that if this is the level of support you can expect, I will be switching back to Linux next time I buy a computer. OS X is a fantastic OS but if you have to run it on hardware that's so badly supported I'll forgo the Apple tax next time.
UPDATE: 10th July 2009 Still no word from Apple customer support. 4 days now and no reply. In this economy I would have thought customer services would have been their top priority to keep customers.
UPDATE: 31st July 2009 After a lot of moaning Apple gave in and decided to send me a new battery. The new battery arrived today and is installed and working perfectly. I still think it's a shame that you have to moan so much just to get decent customer service though.
